Shipping Rates & Delivery Times

We Ship Worldwide

For countries not listed above, please email customer support for shipping cost to your country. We ship Worldwide. (EXCLUDING SINGAPORE AND MALAYSIA)



Shipping Delivery Times


FIRST CLASS REGISTERED MAIL:
Please note that estimated shipping delivery time for First Class Registered Mail is approximately *4 weeks from date of Shipping (excluding Saturday and Sunday).

Please be aware that airmail to foreign countries takes between normal 10-14 working days and at times may stretch to a further week depending on the destination country as well as their local post office services. The registration of mails merely ensure that your parcel is delivered to the indicated address but not necessarily a guarantee. Reasons may be that the local address is not complete, incorrect street or post codes, etc.
It is entirely up to the destination country to update their tracking for the origin country to check on the status of delivery. Most of the case, the updating either takes a long time or may not be updated if information are not received from the town to district post office and finally to the main post office where the tracking is updated. Do be advised that once the parcel is out from our local post office, we can only rely on the transit and destination post office's service to effect the delivery.


• For orders via First Class Registered Mail, please see estimated delivery times above for more details.
• *We do not guarantee on the Delivery Time for First Class Registered Mail. Your registered package may take a few extra days from the delivery times for your country due to operation of individual countries local post offices and your local Customs which is beyond our control.
• If you have not received your lenses 7 days after the delivery times (4 weeks), please contact customer service.
• Tracking is NOT Available for First Class Registered Mail.
• Registered Mail:
  Registered Article Number for shipping via First Class Registered Mail
  • Your Registered number is Not a Tracking number. This is a registered number from SingPost for First Class Registered Mail.
  • This registered number is only for Contactsbay to Investigate Non-Delivered Parcels after the delivery time of 28 working days from shipping.
  • Date of Transaction/Date of Posting stated on SingPost site is when a parcel has been finally sent out of Singapore’s global collection centre for First Class Registered Mail. This is not the date of shipment (exit) from Contactsbay.com
  
  PREMIUM EXPRESS SHIPPING:
  Please note that estimated shipping delivery time for Premium Express Shipping via FEDEX is 2-5 working days.
  
  
• For orders via Premium Express Shipping via DHL or EMS, please see estimated delivery times above for more details.
• Your package may take a few extra days due to your local Customs which is beyond our control.

To Track your Shipment

Premium Express Shipping Only

• For Shipment via Premium Express Shipping:
  Package delivery will be via FEDEX.
• To track the latest status of your shipment, click on the tracking number which will be emailed to you upon shipping, or visit FEDEX.com
• Or call your local FEDEX centre in your country for more assistants.

*(Indicative times are in working days and provided for general information purposes and are not guaranteed as it depend on operations of individual countries local post offices and/or local Customs in your country)

** Subject to terms & conditions and promotional period.